Daring to Dream: A Better Future for Construction

Some time ago, the team at SG Constructors attended a world-renowned Customer Service Training Course at The Disney Institute. The course teaches management teams how to adapt Disney’s service model into their own trade, regardless of industry type or customer size. SG Constructors were surrounded by people from industries such as hospitality, banking, and healthcare, many of whom were surprised to see members of the construction industry taking such an invested interest in customer service. But for SG Constructors, a construction management company based in Ontario, an invested interest in customer service is the very backbone of their existence. “Our company was formed out of a desire to perform a higher level of customer service,” says President of SG Constructors, Matt Stainton. “To look at the construction industry in a different light and try and provide a better understanding of what our clients’ needs are, and to assist with that. We really want to blur lines between contractor and client to the point where if the client has a responsibility and are about to drop the ball that we pick it up for them, and vice versa. If we can have a better understanding of their business and try and think like the owners, we can provide greater value through the services we provide and looking at design optimization.”

The SG team have over a century of collective experience working with some of the industry’s most noteworthy companies. This has taught them how to be proactive and future-focused in an industry that has, and continues to change. Stainton says, “I spent about twenty-five years with one of Canada’s largest contractors. I took some of the great learnings from there and brought them to SG along with the nimble, lean ability to act and behave differently.” What Stainton describes here is SG Constructors owner-centric approach to what they call ‘curated construction’, a key factor in their ongoing success.

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